Email Best Practices

Email is our most frequently used communication tool and it’s important that we all take steps to help make it efficient and useful for all.

As a reminder, ReachMyTeach is available for student and family messages.

• If you receive a suspicious email, please use the orange Phish Hook button to report it. This sends the message directly to IT for review and removes it from your inbox.
• Please do not reply to or forward suspicious emails, even to IT. Use the Phish Hook instead.
• If you clicked a suspicious link or opened an attachment, it is critical that you contact the IT department as soon as possible so your password can be changed to secure your account.
• Check spam at least once per day – parent/caregiver messages can end up there and get overlooked
• Use a brief, descriptive subject line – this helps recipients identify the topic and be able to easily search their in-box for messages
• Use subject line prefixes to help recipients determine the importance of the message:
  • Urgent – needs immediate attention (ex. Urgent: Please call the office)
  • Action needed – the recipient needs to take some steps related to the message (ex. Action needed: Please complete PD registration form by tomorrow)
  • Confidential – the message contains sensitive information (ex. Confidential: Handle with Care notice)
  • Informational – an article or other update that is not time-sensitive and no action is needed (ex. Informational: Ed Week article on literacy)
• DO NOT reply all unless it is absolutely necessary – this can spread malicious links, clogs up in-boxes, and is not efficient