Technology Resource Hub

At Monomoy Regional School District, we have a team of IT professionals and instructional technology leaders who are dedicated to supporting both staff and students.

IT Technicians:

• Focus on keeping all technology in the district running smoothly.
• Handle troubleshooting of hardware and software problems.
• Maintain network stability and help with device setups.

If you experience a technical issue, you can submit a help desk ticket through Incident IQ for prompt assistance.

Our IT Technicians:

• Dan Cogswell - Monomoy Regional High School (MRHS)
• Kathy Coyne - Monomoy Regional Middle School (MRMS)
• Alan Hagberg - Harwich Elementary School (HES)
• Patrick McGovern - Chatham Elementary School (CES)

Instructional Technology Teacher Leaders (ITTL):

• Work closely with teachers to enhance learning through technology.
• Offer support and guidance on how to use technology in the classroom.
• Help teachers find new ways to use digital tools that fit with their lessons.

Our Instructional Technology Teacher Leaders:

• Rachel Barnes - Monomoy Regional High School (MRHS)
• Matthew Barnes - Monomoy Regional Middle School (MRMS)
• Elizabeth Hoff - Harwich Elementary School (HES)
• TBD - Chatham Elementary School (CES)

What’s the Difference?

• IT Technicians are responsible for making sure the technology works—fixing problems, setting up devices, and keeping everything running.
• Instructional Technology Teacher Leaders help teachers use technology to make lessons more engaging and effective for students.

Together, these teams ensure that the district's technology is not only operational but also helping students learn in new and innovative ways.

If you need technical help, don't hesitate to submit a ticket through Incident IQ, and one of our Technology Team members will assist you.

The Technology Department utilizes IncidentIQ as our new help desk support ticketing system. This is the quickest and most efficient way to get assistance. Logging in is simple...

Login Instructions

• URL: monomoy.incidentiq.com
• Select "Google SSO" and use your Monomoy Google account to sign in.

Written Instructions

Click here for Incident IQ instructions if you need help getting started.
 

Submit a Ticket - Quick Guide

Once you have logged in, you can submit a support ticket to report an issue with your equipment or other technology service. There are multiple ways to submit a ticket. Use any of the steps listed below to help get you started:

1. Click the blue "+ New Ticket" button within the blue navigation banner at the left side of the Incident IQ screen.
    
2. Click the blue "+ New Ticket" button within the My Recent Tickets panel of the Dashboard.
    
3. The "Quick Tickets" panel on the dashboard allows you to quickly begin a support ticket with devices and services assigned to you. If you are having an issue with any of the items listed here, click the appropriate icon and Incident IQ will begin a new ticket for that item.
    
4. Alternatively, you can navigate to your My Profile or My Assets from the Profile Icon at the top right corner of the screen to open a new ticket.

After you submit your ticket, you’ll get a confirmation email with a ticket number. Our technology team will review your request and communicate with you through the ticket to provide the help you need as soon as possible.

All Monomoy Regional School District (MRSD) staff members must ensure the safety and security of student information.

You are required to:

• Only use district-approved websites, online resources, apps, and software.
• Ensure student data is never shared or accessed by unauthorized individuals.
• Follow federal, state, and district policies regarding student data privacy.
• All "official Monomoy" social media accounts must be requested through the district's request process; please refrain from creating one independently.

Protecting student data is everyone's responsibility. Any website, app, online resource, or software that requires account creation, uses district credentials, or collects student data must be approved by MRSD to ensure it meets privacy standards and legal requirements.

Our goal is to balance high-quality instruction with privacy protections, complying with federal and state laws, school policies, and community expectations. By safeguarding student information, we maintain trust and secure a safe learning environment.

As technology enhances learning through personalized instruction, it’s crucial to protect student data from unauthorized access and misuse. Several federal and state laws guide our efforts to keep student information secure. These laws and regulations protect student data by ensuring it is private, secure, and managed responsibly and guide how digital resources are vetted to ensure compliance and security.:

• Family Educational Rights and Privacy Act (FERPA): Protects the privacy of student education records.
• Children’s Online Privacy Protection Act (COPPA): Governs online collection of data from children under 13.
• Children's Internet Protection Act (CIPA): Requires schools to block harmful online content for students.
• Protections of Pupil Rights Amendment (PPRA): Limits surveys, analysis, or evaluations that collect sensitive information from students.
• Health Insurance Portability and Accountability Act (HIPAA): Ensures the privacy of health information.
• Massachusetts Public Records Law: Governs retention, disclosure, and archiving of public records, including digital communications.

Monomoy Regional School District uses the Student Data Privacy Consortium to inventory and certify the ability of application vendors to meet the stringent data governance requirements of Massachusetts law. This vetting process ensures that the software we use aligns with our business responsibilities and academic mission.

You can find our vetted online resource and software inventory here: MRSD Approved Online Resources & Software

The process to adopt new online resources/software for student use must be thoughtful. Only software/apps/online resources that are appropriate to meet the instructional goals, are well designed and meet the legal requirements to protect student privacy and data will be approved. Before submitting a request for approval of a new Online Resource/Software, staff should consider the following:

• Has the District already vetted and approved a similar Online Resource/Software? If so, staff should use the already approved tool.
• What’s the impact that this new Online Resource/Software will have on instruction and student learning? Does it work across content areas and grades? Is it engaging? Does it have strong relevance to the curriculum and instructional goals?
• Has the Online Resource/Software been tested? It's important for the teacher to fully understand the student experience when using the tool to ensure that it works and is appropriate for the age group. Teachers should be aware of any personal information that might be requested if a student account is required to login.
• Staff should speak with the ITTL in their building before using ANY new Online Resource/Software with students and seek their assistance with the evaluation/vetting process. This includes any online tool that a student interacts with where they may be creating content and/or any site that requires any student login.
• Determine if there is funding in the budget for the cost of the program.  If not, discuss with the building principal to see if funding is available in the future.

Once all the above has been considered, a request for approval of new Online Resource/Software can be submitted.

To request new software, extension, or online resource, please follow these steps:

1. Go to monomoy.incidentiq.com.
2. Select "New Ticket > Other Requests > Approval Request for New Software."
3. Complete the form fully.

Your request will then go through our approval process and you will receive updates and communication inside your help desk ticket.

Goals for Approving Online Resources and Software:

1. Ensure we are consistently protecting our students’ data in order to avoid actual harm to students and potential harm to the district
2. To make responsible use of our budgetary resources by avoiding unnecessary duplication of digital resources.
3. Ensure that our online resources align with and support best practices for high-quality instruction and learning 
4. Maintain compliance with district policies and procedures pertaining to curriculum adoption, as well as federal laws (FERPA, COPPA, CIPA, PPR, HIPAA)

Vetting Process:

1. Curriculum Review: Department of Curriculum, Instruction, and Assessment or the Department of Student Services will meet with the ITTL team 3 times per year to review the resource for compliance with district curriculum adoption policies and alignment with best practices for high-quality instruction and learning.
2. Privacy Review: The Technology Department and Data, Compliance, and Assessment Specialist reviews the resource's privacy policy and ensure data protection. They pursue signed Data Privacy Agreements (DPAs) with vendors if student data is shared defined by federal laws. They also ensure that rostering, student log-ons, configuration, archiving and other tasks are achievable.
3. Technical Review: The Technology Department reviews the tool to determine the if the system requirements for a tool meet our standards and work within our network systems.
4. Budget Review:  If a program is approved in steps 1-3, the principal will determine if funding is available.

After the review, you will be notified of the approval status in your ticket. We will also communicate with you inside the ticket if we need any additional information for rostering, configuration, installation, or other tasks. Feel free to ask any questions within the ticket as well.

Signing in to Chrome and turning on sync ensures your Monomoy bookmarks and passwords are saved and accessible across devices. This makes it easy to stay organized, quickly access important resources, and never lose your saved passwords, no matter where you log in.

1. On your computer, open Chrome.
2. At the top right, click Profile  .
3. Click Turn on sync.... *If you're not signed into your Google Account, you'll be prompted to sign in.
4. Click Yes, I'm in.

Tip: If you want to sync more than one account or share your computer with others, learn how to add a profile in Chrome.

Two-Factor Authentication 2FA (also known as 2-Step Verification 2SV or Multi-Factor Authentication MFA) puts an extra barrier between our schools and cybercriminals who try to steal usernames and passwords to access school data or your personal information. If you use online banking, you probably already have some experience with this technology.

For information, FAQs and more, please explore our guide:

2FA Information and Setup Guide

Read&Write for Google Chrome is a comprehensive literacy support tool that helps students with reading, writing, and comprehension. It offers features like text-to-speech, word prediction, dictionaries, and highlighting tools. Students can use it to improve their writing, reading fluency, and comprehension across subjects. With its accessibility features, it's ideal for supporting diverse learners in the classroom.

Login Information

1. Install Read&Write: Add the Read&Write Chrome extension from the Chrome Web Store.
2. Log In: After installing, click on the Read&Write extension icon. Log in with your Monomoy Google account.

Guides

1. Read&Write Overview: Texthelp Read&Write
2. Getting Started with Read&Write: Read&Write Quick Start Guide
3. Read&Write Video Tutorials: Read&Write YouTube Playlist

OrbitNote is a versatile Chrome extension designed to enhance PDF interactions. It allows users to annotate, highlight, and add text or comments to PDFs, making documents more accessible and engaging. With features like text-to-speech, dictionary support, and collaboration tools, OrbitNote is perfect for students and educators looking to improve their interaction with digital documents across various subjects.

Login Information

1. Install OrbitNote: Add the OrbitNote Chrome extension from the Chrome Web Store.
2. Log In: After installation, click on the OrbitNote icon in the Chrome toolbar. Log in with your Monomoy Google account.

Guides

1. OrbitNote Overview: OrbitNote on Texthelp

2. Getting Started with OrbitNote: OrbitNote Learning Resources
3. OrbitNote Video Tutorials: Texthelp YouTube Channel

Snap&Read is a powerful Chrome extension that supports reading comprehension for all learners. It reads text aloud from any website, PDF, or document and can adjust the reading level of complex text without losing meaning. It offers translation tools, highlighting, and note-taking features to help users engage with content more effectively. Ideal for students needing extra support with reading and comprehension across various subjects.

Login Information

1. Install Snap&Read: First, add the Snap&Read Chrome extension from the Chrome Web Store.
2. Log In: Click the Snap&Read extension icon in your Chrome browser. Log in with your Monomoy Google account.

Guides

1. Snap&Read Product Overview: Don Johnston Website
2. Getting Started with Snap&Read: Snap&Read Learning Academy
3. Snap&Read User Guide: User Guide PDF

Co:Writer is a robust writing tool designed to assist students with writing by offering real-time word prediction and speech-to-text capabilities. It helps improve sentence construction, spelling, and overall writing quality by predicting words based on the student's input. Cois ideal for students who need extra support in writing tasks across different subjects, enhancing their confidence and accuracy in written communication.

Login Information

1. Install Co:Writer: Add the Co:Writer Chrome extension from the Chrome Web Store.
2. Log In: Click on the Co:Writer icon in your Chrome browser.Log in with your Monomoy Google account.

Guides

1. Co:Writer Overview: Don Johnston Website
2. Getting Started with Co:Writer  Co:Writer Learning Resources
3. Co:Writer User Guide: Co:Writer User Guide PDF